Shipping policy

SHIPPING POLICY

BlueJay Apothecary & Apiary
A DBA of BlueJay Companies LLC

Last Updated: September 2026

Thank you for shopping with BlueJay Apothecary & Apiary. Many of our products are handcrafted and prepared in small batches. We take care in packaging each order so it arrives safely and in the best possible condition.

This Shipping Policy explains our processing times, shipping procedures, delivery responsibilities, and what to do if there is a problem with your shipment.

Order Processing

Most orders are processed and prepared for shipment within 2–5 business days after payment is received.

Business days are Monday through Friday and do not include weekends or federal holidays.

Because many BlueJay products are handcrafted, small-batch, seasonal, or made to order, some products may require additional preparation time. If an item has a longer processing time, we will make reasonable efforts to note this in the product description or contact you regarding the delay.

Processing time is separate from carrier transit time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products ordered, package size and weight, destination, and available shipping method.

Any free shipping promotions, when offered, will be subject to the terms stated with that promotion.

Shipping Area

BlueJay Apothecary & Apiary currently ships to eligible addresses within the United States.

Certain products may have shipping restrictions based on the product, destination, carrier requirements, or applicable federal, state, or local laws.

We reserve the right to decline or cancel shipment of a product to a destination where we reasonably believe shipment would violate applicable law or carrier requirements. If we cancel an order for this reason, the affected item will be refunded.

Delivery Times

Delivery estimates provided during checkout are estimates only and are not guaranteed unless expressly stated otherwise.

Once a package has been accepted by the shipping carrier, delivery time may be affected by weather, holidays, carrier delays, natural disasters, transportation interruptions, or other circumstances outside the control of BlueJay Apothecary & Apiary.

We cannot guarantee a specific arrival date for standard shipments.

If you need an order for a particular event, holiday, gift, or date, we recommend ordering well in advance.

Tracking Information

When tracking is available, tracking information will be sent to the email address or contact information provided with your order once your shipping label has been created.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment, suite, or unit number
City
State
ZIP code

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the shipping carrier.

Incorrect or Incomplete Addresses

BlueJay Apothecary & Apiary is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or other customer-related delivery issue, the customer may be responsible for additional shipping charges if the order is reshipped.

If a refund is requested for an eligible returned order, original shipping charges are generally non-refundable.

Packages Returned to Sender

If your package is returned to BlueJay Apothecary & Apiary, please contact us.

Depending upon the circumstances, we may:

Reship the package after payment of any applicable additional shipping charges;
Issue store credit; or
Issue an eligible refund for the returned merchandise, less non-refundable shipping charges.

Custom, personalized, perishable, or otherwise non-returnable products may not qualify for a refund simply because the package was returned to sender.

Damaged, Broken or Leaking Packages

We carefully package our products, but damage can occasionally occur during shipping.

If your order arrives damaged, broken, leaking, or otherwise compromised, please contact us within 7 days of delivery.

Please provide:

Your name
Order number
A description of the problem
A photograph of the damaged product
A photograph of the shipping box or mailer
A photograph of any visible shipping damage

Please keep the product and original packaging until we have reviewed your claim.

Depending on the circumstances, we may provide a replacement, refund, or store credit in accordance with our Return & Refund Policy.

Missing Items or Incorrect Orders

Please inspect your order when it arrives.

If an item is missing or you received the wrong product, contact us within 7 days of delivery so we can review and correct the issue.

Lost Packages

If tracking does not show delivery and your package appears to be lost in transit, please contact us.

We will review the tracking information and, when appropriate, assist with a carrier inquiry or claim.

Carrier investigations may require additional time before a replacement or refund can be issued.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location, porch, garage, mailbox, side doors, and other areas where the carrier may have left the package.
Check with household members or neighbors.
Allow a short period of time in case the carrier marked the package delivered before completing delivery.
Contact the shipping carrier when appropriate.
Contact BlueJay Apothecary & Apiary if you still cannot locate the package.

We will make reasonable efforts to assist you.

However, BlueJay Apothecary & Apiary is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery to the address provided with the order, except where otherwise required by applicable law.

Heat Sensitive Products

Some BlueJay Apothecary & Apiary products contain natural ingredients that can be affected by temperature, including oils, beeswax, butters, salves, balms, honey, syrups, and other handcrafted preparations.

During warm weather, these products may soften, melt, separate, or change consistency during shipping.

A change in consistency caused by heat does not necessarily mean that the product is damaged or unsafe.

Whenever possible, retrieve packages promptly after delivery and avoid leaving them in mailboxes, vehicles, porches, or other areas exposed to extreme heat.

If you believe a product has been genuinely damaged or compromised during shipment, please contact us and include photographs.

Cold Weather

Natural products may also thicken, harden, crystallize, or temporarily change consistency during cold weather.

Allow the product to gradually return to room temperature and follow any storage or preparation instructions provided with the product.

Natural Product Variations

Because many of our products are handmade with herbs, honey, beeswax, botanicals, oils, and other natural ingredients, slight variations in color, texture, aroma, consistency, or appearance may occur.

These natural variations are not considered shipping damage or product defects.

Perishable & Refrigerated Products

Certain products may require refrigeration after opening or upon receipt.

Customers are responsible for reviewing and following the storage instructions included with the product.

When a product requires special shipping or immediate refrigeration upon arrival, additional instructions may be provided on the product page, packaging, or shipping materials.

Shipping During Extreme Weather

We reserve the right to temporarily delay shipment when extreme heat, freezing temperatures, severe weather, or other conditions could reasonably compromise product quality or shipping safety.

If shipment is significantly delayed for this reason, we will make reasonable efforts to notify affected customers.

Holiday Shipping

Processing and delivery times may be longer during holidays, sales, special events, severe weather, or periods of unusually high order volume.

Please order early when purchasing gifts or products needed by a particular date.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may generally be cancelled before they have been processed or shipped.

Once an order has been prepared, entered production as a custom order, or transferred to the shipping carrier, cancellation may no longer be possible.

Please see our Return & Refund Policy for additional information.

Shipping Policy Changes

BlueJay Apothecary & Apiary reserves the right to update or modify this Shipping Policy as our products, shipping methods, carriers, or business practices change.

The version posted on our website at the time of purchase will govern that order to the extent permitted by applicable law.

Questions About Your Shipment?

We're happy to help.

Please contact us and include your name and order number so we can locate your order as quickly as possible.

BlueJay Apothecary & Apiary
A DBA of BlueJay Companies LLC
Arizona, USA

Email: [Your Email Address]
Phone/Text: [Your Phone Number]

Handcrafted with care. Rooted in tradition.