Return & Refund Policy

At BlueJay Apothecary & Apiary, we take great care in preparing, packaging, and shipping our products. Because many of our items are handcrafted herbal, food, personal care, or wellness products, certain items cannot be returned once opened.

Returns

We accept returns of eligible, unopened and unused products within 14 days of delivery.

To be eligible for a return, the product must be:

• Unopened and unused
• In its original packaging
• In resalable condition
• Returned with proof of purchase

Please contact BlueJay Apothecary & Apiary before sending a return. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For health, safety, sanitation, and product integrity reasons, we cannot accept returns of products that have been opened, used, consumed, or had their original seal broken.

This includes, but is not limited to:

• Herbal teas and loose herbs
• Syrups, oxymels, tinctures, and other liquid preparations
• Capsules and powdered herbal products
• Salves, balms, oils, and personal care products
• Custom or specially formulated products
• Personalized products
• Gift sets containing opened or used products
• Clearance or final sale items

Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and photographs of the product, packaging, and shipping box when applicable.

If we determine that an item was damaged in transit, defective, or sent incorrectly, BlueJay Apothecary & Apiary will, at our discretion, provide a replacement, store credit, or refund at no additional cost to you.

Please do not discard damaged products or packaging until we have responded to your request, as photographs or additional information may be needed for a shipping claim.

Change of Mind

Because our products are handcrafted and many are consumable or personal-use products, we cannot accept returns simply because a customer does not like the taste, aroma, texture, color, or personal experience of an opened product.

Unopened eligible products may be returned within the 14 day return period.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the product was damaged, defective, or incorrectly shipped by BlueJay Apothecary & Apiary.

Original shipping charges are non-refundable unless the return is the result of our error.

We recommend using a trackable shipping method when returning an item. BlueJay Apothecary & Apiary is not responsible for return packages that are lost or damaged in transit.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled for a full refund before they have been processed or shipped. Once an order has entered production, been prepared as a custom order, or shipped, it may no longer be eligible for cancellation.

Custom & Special Orders

Custom blends, personalized products, made to order items, special formulations, and products prepared specifically at a customer's request are final sale unless they arrive damaged, defective, or different from what was ordered.

Allergies & Product Ingredients

Customers are responsible for reviewing product ingredients before purchasing and using a product. If you have allergies, sensitivities, take medications, are pregnant or nursing, or have a medical condition, please review the ingredients carefully and consult an appropriate healthcare professional when necessary.

An allergic reaction, sensitivity, dislike of an ingredient, or individual response to a product does not qualify an opened product for a return or refund unless the product was incorrectly labeled or otherwise defective.

Lost or Stolen Packages

Please contact us if tracking indicates that your package was delivered but you cannot locate it. We will assist with available carrier information and, when appropriate, a shipping claim.

BlueJay Apothecary & Apiary is not responsible for packages that are stolen or lost after confirmed delivery to the address provided by the customer. However, we will make reasonable efforts to help you resolve the issue with the shipping carrier.

Our Commitment

We want you to feel confident purchasing from BlueJay Apothecary & Apiary. If there is a genuine problem with your order, please contact us. We will always make a reasonable effort to make things right.

BlueJay Apothecary & Apiary
Handcrafted with care. Rooted in tradition.